Your Medical Practice Is Missing Patients Every Day. This Fixes That.
An AI receptionist that answers every call, books every appointment, and handles every enquiry — 24 hours a day, 7 days a week, without a salary, sick days, or a lunch break.
The Numbers That Close Deals
The Avaaze AI Receptionist costs $149–$499/month. The maths speaks for itself.
Right Now, While You're Reading This, Someone Is Calling Your Practice and Getting No Answer
It might be a new patient searching for a GP after moving suburbs. It might be a mum trying to book her child's immunisation at 7:30am before the school run. It might be a referred patient trying to confirm their specialist appointment after 5pm. They're not leaving a voicemail. They're Googling the next clinic on the list.
Missed Calls
40% of callers hang up after 90 seconds on hold. They don't try again. They book somewhere else.
After-Hours Gap
Most enquiries happen outside 9–5. You currently have zero coverage for that window.
Repetitive Questions
'Are you bulk billing?' 'What are your hours?' Your reception team answers these 50 times a day. They don't need to.
No-Shows
1 in 10 appointments ends in a no-show. An AI that sends reminders and confirms bookings changes that number.
The average Australian GP practice misses between 15 and 40 calls per week outside of staffed hours. Each missed new patient is worth between $800 and $2,000 in lifetime consultation value. That's not a rounding error — that's a staffing wage walking out the door every month.
Meet Your New Receptionist. Available 24/7. Costs Less Than $10 a Day.
Not a phone menu. Not a recorded message. A genuine conversational AI that handles your patient calls and enquiries the way a trained receptionist would — except it never sleeps, never calls in sick, and never puts a patient on hold for 11 minutes.
The Practices That Move First Will Have an Advantage That's Very Hard to Close
AI reception is where online booking was in 2014. The practices that adopted it early built patient bases and review profiles that still compound today. The ones that waited are still catching up.
Right now, fewer than 2% of Australian GP practices have any form of AI phone or chat capability. Your competitors are still running two front desk staff and a hold melody from 2009. That's your window.
In 18 months, an AI receptionist will be what a website is today — not a differentiator, a baseline.
Just Starting Out? You Can't Afford a Receptionist. You Also Can't Afford to Miss a Single Call.
You've just opened your rooms. You're building a patient base from zero. Every call matters — and right now, when you're in with a patient, every call that rings out unanswered is a patient acquisition you'll never know you lost.
Our AI receptionist is designed for exactly this moment. It gives you a professional first impression from day one — even before you've hired anyone. It handles the calls while you handle the patients. And at less than $10 a day, it costs less than a single no-show.
Up and Running in 5 Business Days
We handle everything. You test it, approve it, and go live. No technical knowledge required.
Discovery Call (30 min)
We learn your practice inside out — doctors, services, hours, bulk billing status, booking preferences, tone of voice.
We Build Your Agent (3 days)
Your AI receptionist is trained on your specific practice, not a template. It knows your doctors by name, your services, your location, your after-hours options.
Testing Round (1 day)
You call your own number and test it. We refine based on your feedback until it sounds exactly right.
Go Live
Your AI receptionist answers its first real patient call. You get a transcript. We monitor the first week closely.
Ongoing Optimisation
Every month we review transcripts, identify any gaps, and update the agent. It gets better over time.
Built for Every Type of Australian Medical Practice
Avaaze AI reception agents are configured specifically for your practice type. Select your specialty below.
GPs & General Practice
Bulk billing FAQs, Monday morning call pile-up, new patient registration — handled automatically.
Surgeons & Specialists
High-value referral capture. Your rooms are answered 24/7 even when you're in theatre.
Dental Practices
Fill chairs. Capture the after-5pm emergency call before your competitors do.
Allied Health
For physio, psychology, OT, chiro, speech — every self-referral that calls out of hours is yours to lose.
New Medical Graduates
Opening your own practice? You can't afford to miss a single call. Or a full-time receptionist.
Aged Care & Nursing Homes
Family members call when they're worried — not during business hours. AI is always there.
Simple, Transparent Pricing. No Surprise Bills. No Annual Lock-in.
One-off setup, then a flat monthly fee. Cancel any time. We're confident you won't.
Tier 1 — AI Chat
$599 setup
Best for new practices, chat-first workflows
- Website chat widget
- FAQ handling (up to 50 questions)
- Lead capture & email notification
- Appointment booking handoff
- After-hours patient support
- AI voice — inbound call answering
- Call transcripts by email
- Repeat prescription request flow
- Outbound appointment reminders
- Deep PMS integration
Tier 2 — AI Voice
$799 setup
Best for established GPs & specialist rooms
- Website chat widget
- FAQ handling (up to 50 questions)
- Lead capture & email notification
- Appointment booking handoff
- After-hours patient support
- AI voice — inbound call answering
- Call transcripts by email
- Repeat prescription request flow
- Outbound appointment reminders
- Deep PMS integration
Tier 3 — Full Suite
$999 setup
Best for medical centres & multi-doctor clinics
- Website chat widget
- FAQ handling (unlimited)
- Lead capture & email notification
- Appointment booking handoff
- After-hours patient support
- AI voice — inbound call answering
- Call transcripts by email
- Repeat prescription request flow
- Outbound appointment reminders
- Deep PMS integration + multi-doctor routing
All prices AUD. HRIPA compliance included in every tier.
HRIPA Compliant. AHPRA-Aware. Built for Australian Healthcare.
Every agent we build follows HRIPA, the Australian Privacy Principles (APPs), and AHPRA advertising guidelines. No clinical advice. No patient data storage beyond what's required. Mandatory emergency routing hardcoded in. If compliance matters to you — and it should — this is not optional. It's our starting point.
Unlike generic AI tools, our agents are built specifically for Australian healthcare — HRIPA compliant, APP aware, and AHPRA-safe. We don't just connect an off-the-shelf bot to your phone number and hope for the best.
Frequently Asked Questions
What is an AI medical receptionist?
An AI medical receptionist is a voice and chat agent that answers patient calls, books appointments, handles FAQs and captures enquiries automatically — 24 hours a day. Unlike a phone menu or voicemail, it has a real conversation with patients and can answer specific questions about your practice, your doctors, your bulk billing status and your available appointments.
Is an AI medical receptionist HRIPA compliant?
Yes. Every Avaaze AI agent is built with HRIPA and the Australian Privacy Principles (APPs) as the foundation. The agent collects administrative data only — name, date of birth, callback number, and appointment preference. It never records or stores clinical information. Emergency calls are immediately routed to 000.
How long does it take to set up?
Most practices are live within 5 business days. The process involves a 30-minute discovery call, 3 days of build and training specific to your practice, and a 1-day testing round. We refine until you're completely satisfied before going live.
Can the AI book directly into our practice management system?
Tier 3 includes direct API integration with your practice management software. Tiers 1 and 2 use structured data handoff to your team via email and SMS, with optional booking link integration where your software supports it.
Will patients know they're speaking to AI?
Most patients don't ask. The agent presents as your practice receptionist with a professional, warm, natural voice. If a patient asks directly, the agent responds transparently and professionally. In our experience, patients respond very well — most prefer an instant answer to being placed on hold.
What happens when a patient calls about something urgent or an emergency?
Emergency triage is hardcoded into every agent. Any mention of chest pain, difficulty breathing, stroke symptoms, severe bleeding or self-harm triggers an immediate response directing the caller to 000 or Lifeline. This cannot be overridden and applies 24/7.
How much does an AI medical receptionist cost?
Our Tier 1 chat agent starts at $149 AUD per month with a $599 setup fee. The most popular option — Tier 2 voice and chat — is $299/month with a $799 setup fee. Tier 3 with full PMS integration and managed optimisation is $599/month with a $999 setup fee. No lock-in contracts.
Can the AI handle repeat prescription requests?
Yes. The agent follows a structured prescription intake flow: confirms it's a repeat medication, collects patient name, DOB, medication name and preferred pharmacy, then alerts your team for doctor review. It never confirms whether a prescription will be approved — that remains a clinical decision.
What if my practice details change?
We update your agent's knowledge base any time — new doctors, changed hours, updated bulk billing policy, new services. Updates are handled by our team and are included in your monthly plan.
Is this suitable for a practice that's just opened?
Absolutely. AI reception is arguably most valuable for new practices — you can't afford to miss a single call when you're building a patient base from zero, and you may not have the budget for full-time front desk staff yet. Most of our new practice clients go live before they see their first patient.