Your GP Practice Is Getting 80+ Calls a Day. Your AI Receptionist Handles Them All.
The average GP practice misses 25+ calls per week outside staffed hours. Each one is a new patient — and a lifetime of consultations — that went to a competitor who answered.
The Monday Morning Problem
Saturday and Sunday calls pile up. Monday 8am: your phone rings before the doors open. Two staff members managing a queue of patients, a full appointment book, and 30+ voicemails from the weekend. It doesn't need to be this way.
AI captures every weekend call. Your team arrives Monday to a clean, organised callback list — not a voicemail pile.
Value at risk — Sydney GP example
A Tuesday Morning at Your Practice
The phones start ringing before 8am. Patients are on hold. Reception is managing the check-in queue, answering repeat questions, and processing yesterday's scripts — before the first doctor has seen a patient.
'Are you bulk billing?'
This question alone accounts for 10–20% of all GP calls. Your receptionist answers it 40 times a day. The AI answers it instantly, forever.
After-Hours Call Mountain
Every evening, every weekend, every public holiday — calls that rang out and weren't followed up. New patients who tried once and moved on.
Repeat Script Requests
15–30% of all GP calls are repeat prescription requests. Structured, logged, and routed to the doctor automatically — no staff time required.
Every Call Type Your GP Practice Receives — Handled
The AI is configured specifically for your practice. It knows your doctors, your services, your hours, and your billing policies.
Just Started Your Own GP Rooms?
You're a solo GP who just opened rooms. You cannot afford to miss a single call. You also cannot afford a full-time receptionist. Here's how to have both.
Our AI receptionist gives you a professional first impression from day one — before you've hired anyone. It answers every call, books every appointment, and captures every after-hours enquiry. At less than $10 a day, it costs less than a single no-show.
HRIPA Compliant. Built for Australian General Practice.
The agent collects administrative data only — name, DOB, callback number, appointment preference. It never stores clinical information. Emergency calls trigger immediate routing to 000. Repeat prescription flows are structured to ensure doctor review — the AI never confirms whether a script will be approved.
GP-Specific Questions
Can the AI handle bulk billing enquiries?
Yes. It answers bulk billing status questions instantly based on your practice configuration — including nuances like 'bulk billing for concession card holders only' or mixed billing arrangements. This is the single most common GP call and the AI handles it without taking up any staff time.
What happens with after-hours calls?
The agent captures the caller's name, callback number, and the reason for calling. Your team receives a structured log every morning to action. No call is lost, no voicemail pile-up on Monday morning.
Can it book directly into our practice management system?
Tier 3 includes direct API integration. Tiers 1–2 use a structured handoff to your team via email/SMS, plus optional booking link integration where your software supports it.
What if a patient calls about test results?
The agent flags this as requiring a human response and logs it for callback — it never discusses clinical results. The caller is told a team member will be in touch with a realistic timeframe.
How does the repeat prescription flow work?
The agent collects patient name, DOB, medication name, and preferred pharmacy — then alerts your team for doctor review. Scripts are never confirmed automatically. This is a clinical decision that stays with your doctor.
Can patients tell it's AI?
Most don't ask. If they do, the agent is transparent. In our experience, patients respond very well — they appreciate the instant answer over a 5-minute hold.